Refunds & Cancellation Policy

You may request cancellation only if your order has not yet been shipped.

To request cancellation, email us at support@saltd.in with your Order ID and registered contact details. If the order has not been dispatched, we will cancel it and initiate a refund. Once an order has been shipped, it cannot be cancelled.

Due to the nature of our products (consumable health supplements), we do not accept returns except in the following cases:

• Product damaged during transit
• Incorrect product delivered
• Manufacturing defect
• Tampered packaging upon delivery

We do not accept returns for change of mind, taste preference, opened or used products, personal intolerance after use, or delayed delivery caused by logistics partners.

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery. Please email your Order ID, clear photos of outer packaging and the product, and a description of the issue. Requests made after 48 hours may not be eligible.

To qualify for return approval, the product must be unused, seal must be intact, original packaging must be preserved, and batch number and labels must be clearly visible. We reserve the right to reject returns that do not meet these conditions.

Once we receive and inspect the returned product, you will be notified of approval or rejection. If approved:

• Prepaid orders: Refunded within 5–7 business days to original payment method
• COD orders: Refunded within 7–14 business days via bank transfer

Refund timelines may vary depending on banking partners.

In eligible cases, customers may choose a replacement product (subject to stock availability) or a refund. Replacement shipping charges (if any) will be borne by SALTD. only if the issue is validated.

The following are strictly non-returnable:

• Opened sachets or tubs
• Products without original packaging
• Products returned without approval
• Promotional / free items

If you have not received your refund within the stated timeline, first check your bank statement, then contact your payment provider, and then contact us at support@saltd.in.

We reserve the right to deny refund requests in cases of repeated abuse, limit COD options for customers with high refusal rates, and investigate suspicious claims.

Company Name: Aurevia Ventures
Brand: SALTD.
Email: support@saltd.in